Updating your credit card

Credit cards expire, they get cancelled and a new card is required to pay for your SuiteFiles subscription. To update your credit card details you need to do the following:

PLEASE NOTE STEP 5 - IF YOU DON'T DO THIS YOUR CARD WILL NOT BE SET UP PROPERLY

  1. Go to https://manage.thefullsuite.com
  2. Log in using your SuiteFiles URL, Office 365 user name and password (note: you need to be an Office 365 administrator to be able to log in) - click the Login button. 
  3. On the Billing Information tab click the Delete existing card button.
  4. Click the Register a credit card button.
  5. This takes you to the eWay credit card processing system. Enter your credit card details and click the Pay Now button (this processes a $0 transaction to validate your card - please don't close your browser while this happens).
  6. To complete the process properly you MUST click the Return to Merchant button and let the system return to our portal.

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