Can't download multiple files

When trying to select multiple files to download but only one file is downloaded, chrome is blocking the pop-ups needed for downloading. 

To fix this simply:

  1. Click on the small pop-ups icon in the top right of chrome
  2. Select Always allow pop-ups from ''
  3. Ensure you click Done so the setting is saved

If you still cannot download multiple files in chrome after doing this please contact our support team at

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