Error - Office file won't open in desktop

If you have deleted and re-uploaded a file with the same name and get an error message similar to these for any Microsoft Office file (word, excel, onenote, powerpoint):

Then this is most likely due to having deleted the file then re-uploading it.

The way to resolve this is by clearing the Microsoft Office file cache as follows:

  • Navigate to C:\Users\[USER NAME]\AppData\Local\Microsoft\Office\16.0\OfficeFileCache
  • Delete all the files in this folder
  • If there are any access files that don't delete, don't worry about these

After clearing this folder you should find the file now opens correctly.

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