"SuiteFiles cannot connect to your Office 365 account" error

If you see this connection error in SuiteFiles, you'll need to generate and enter a set of credentials to grant permission to the SuiteFiles app.

The error message

"SuiteFiles cannot connect to  your Office 365 account. This can result in functional and performance issues. To enter credentials to reconnect to Office 365, click here."

The error will appear for SuiteFiles Administrators only, as a red banner along the top of the SuiteFile Web App. Users may be reporting performance issues when using SuiteFiles, or some features might not be working. 

How to resolve this error

Watch the video below to see how to generate the credentials needed to get things back up and running for your SuiteFiles site quickly.  The process should take no longer than 5 minutes.

HubSpot Video


For written steps, the link provided within the error message will take you to the step-by-step instructions to reconnect SuiteFiles to Office 365:


If you have any questions, please reach out to our team at support@suitefiles.com or here.