⚠️Important! We have rolled back the Chrome extension that was released on 20 October 2025 due to some unexpected issues in the live environment that were affecting some users.
To avoid any disruption, we’ve restored the previous Chrome Extension version while we work on further improvements.
To get back up and running, you will need to restart Chrome (i.e. close and reopen your browser) and check you're logged into the SuiteFiles Chrome Extension. You can follow the quick steps here: Checking the Chrome extension is logged in.
If you're using Karbon, please keep the Karbon BETA Chrome Extension installed, we'll be in touch when a new update is available.
We’re sorry for the disruption this has caused and really appreciate your patience.
From 20 October 2025, there is a new extension available:
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SuiteFiles Chrome Extension – for XPM and Karbon
If you only use XPM, your extension will update automatically, but you'll need to log back into it. If you use Karbon, follow the steps below to install the new versions.
1. SuiteFiles Chrome Extension (now XPM + Karbon)
This extension powers your SuiteFiles integrations with XPM and Karbon.
To install:
- Go to the download center by clicking on your username in the top right of the SuiteFiles web app
- Click Download our apps:
- Click Download under Chrome Extension
- You will be taken to the Chrome Web Store
- Click Add to Chrome
- Click Add extension
Once installed, you’ll also need to log into it.
- Click on the extension's icon in the top right of the browser, then select the pin next to SuiteFiles
- Click the SuiteFiles icon in the top right of the browser
- Click Login
- This version of the Chrome extension will recognize your SuiteFiles Site URL automatically, but you can click the drop-down to verify you're logged into the correct site in case you have multiple sites .
- You’re all set – the new extension will work with both the current and new XPM client views.
If you previously used the Karbon BETA extension:
You can remove it if you like, but we recommend keeping it for now as it will soon become the SuitePrint Chrome Extension.
Using multiple Chrome profiles for multiple SuiteFiles sites? Follow the steps above for each profile you use.
3. Troubleshooting tips
If you’re not seeing the SuiteFiles options in XPM or Karbon:
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Make sure the new extension is installed and logged in.
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Refresh your XPM or Karbon page after logging in.
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Confirm you have the right versions of the SuiteFiles Chrome Extension enabled.
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Yellow icon = New extension
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Blue & pink lighting bolt icon = Old extension
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If things still aren’t working, try removing the extension and reinstalling it (right click Chrome extension > Remove from Chrome), or contact our support team for help.
4. What about existing integrations?
Your integration settings in SuiteFiles (under Admin Settings > Manage Integrations) aren’t affected. You don’t need to reconnect XPM or Karbon from within SuiteFiles.