Important! We have rolled back the Chrome extension that was released on 20 October 2025 due to some unexpected issues in the live environment that were affecting some users.
To avoid any disruption, we’ve restored the previous Chrome Extension version while we work on further improvements.
To get back up and running, you will need to restart Chrome (i.e. close and reopen your browser) and check you're logged into the SuiteFiles Chrome Extension. You can follow the quick steps here: Checking the Chrome extension is logged in.
If you're using Karbon, please keep the Karbon BETA Chrome Extension installed, we'll be in touch when a new update is available.
We’re sorry for the disruption this has caused and really appreciate your patience.- The SuiteFiles Team
In this article
What is the SuiteFiles Chrome Extension?
Our Chrome Extensions power the functionality you use in XPM and Karbon.
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In XPM, it drives folder creation prompts and links to documents from Clients, Jobs, and Quotes.
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In Karbon, it lets you link Work Items to their corresponding SuiteFiles folders.
Until now, we’ve had two separate extensions for these integrations. From this update onward, they’ll be combined into one SuiteFiles Chrome Extension to handle both XPM and Karbon functionality.
This makes setup simpler and smoother, especially for firms using both XPM and Karbon.
Why are you updating it?
The main reason is to support the upcoming XPM interface updates being released by Xero.
The new SuiteFiles Chrome Extension works across both the old and new XPM client views, so you’ll be covered no matter when Xero’s changes reach you.
This change also means our Karbon integration is graduating out of BETA, making it officially part of the main SuiteFiles extension.
Do I need to do anything?
It depends which tools you use:
Using XPM only?
Your existing Chrome extension will automatically update once the new version is available. It’ll work in both the old and new XPM client views.
Please note that after your Chrome extension updates, you'll need to log back into it.
You’ll know you’ve automatically updated to the new version when:
- The extension icon updates to the new yellow SuiteFiles logo, and looks like this:
- It’s version 2.0.0 or higher - right click the extension, click Manage extension, and refer to the Version number.
Not seeing any XPM client links or prompts after the update?
You'll need to check you're logged in.
- Once you've updated, click the extension and select Log in. This version of the Chrome extension will recognize your SuiteFiles Site URL automatically, but click the drop-down to verify you're logged into the correct site.
Using Karbon only?
You’ll need to install the updated SuiteFiles Chrome Extension.
Each user will need to do this on their Chrome profile.
Installation:
- Go to the download center by clicking on your username in the top right of the SuiteFiles web app
- Click Download our apps:
- Click Download under Chrome Extension
- You will be taken to the Chrome Web Store
- Click Add to Chrome
- Click Add extension
Logging in:
Once installed, you’ll also need to log into it.
- Click on the extension's icon in the top right of the browser, then select the pin next to SuiteFiles
- Click the SuiteFiles icon in the top right of the browser
- Click Login
- This version of the Chrome extension will recognize your SuiteFiles Site URL automatically, but you can click the drop-down to verify you're logged into the correct site in case you have multiple sites.
You can remove the old Karbon BETA extension if you prefer, but we recommend keeping it, as it will soon automatically update to become the new SuitePrint Chrome Extension.
To remove an extension, right click the extension in the top right corner of your Chrome profile, and select Remove from Chrome.
Using both XPM and Karbon?
Make sure users have the SuiteFiles Chrome Extension installed as outlined above; both integrations are now available in this one.
You can remove the old Karbon BETA extension if you prefer, but we recommend keeping it, as it will soon automatically update to become the new SuitePrint Chrome Extension.
Are there any core features that aren’t available yet?
SuitePrint is not available in the new SuiteFiles Chrome Extension, and will be shortly moving to its own dedicated extension. We'll notify everyone in-app as soon as it's available to download.
We're working to bring back the Options for the new SuiteFiles Chrome Extension, to allow you to customise whether you get Jobs or Quotes creation prompts for example.
If you’re using Xero Tax (standalone), the client folder prompt and link functionality isn’t available yet, but it’s planned for a future release.
We’re also working to bring back Groups folder linking. If you have a folder structure like Home > Clients > ABC Group > ABC Company Limited and previously used the Client Grouping Prompts XPM setting in the old Chrome extension, the new SuiteFiles Chrome Extension will soon be updated to recognise and link these grouped clients correctly.
Does my SuiteFiles Admin need to reconnect our XPM or Karbon integrations?
No, your existing integration settings (under Admin Settings > Manage Integrations) are unaffected by this change.
Your file and email templates will continue to populate correctly, and your contacts from XPM will still feed through for signing and Connect sharing.
All that’s required is that you have the correct Chrome extension installed for your needs.
Questions?
Please contact our support team for further assistance.