Troubleshooting
Guides to help resolve common issues and answers to our frequently asked questions
SuiteFiles Web App
- Resetting your access token
- Help I can't find a file or folder
- Can I restore a previous version of a file?
- Is there an upload limit in SuiteFiles?
- Advanced search not working
- Web App FAQ
- Files not opening from SuiteFiles into Desktop
- Making SuiteFiles a Trusted Site
- Error Message - Error
- Error message - The remote server returned an error (503) or (429)
- Error message - There was a problem renaming this file
- Why are my file changes not getting saved?
- Providing SuiteFiles consent to use Graph API
- What Filetypes are Supported in SuiteFiles?
- How do I refresh my Clients in SuiteFiles?
- Converting File Types
- "SuiteFiles cannot connect to your Office 365 account" error
Xero Integration
- How to re-connect SuiteFiles and XPM
- Does my client folder name in SuiteFiles have to match the Client Name in XPM?
- Checking the Chrome extension is logged in
- Why are my Xero Practice Manager icons not appearing in the Web App?
- Why is the 'Trust it' screen missing when I use the Advanced Login option?
- Re-installing the SuiteFiles Chrome Extension
SuiteFiles Outlook
SuiteFiles Drive
Office 365
- Are there any restricted characters I need to be aware of when naming my folders and files?
- Repairing Office
- Fix constant sign-in prompt for Microsoft
- Error message - Sorry we couldn't open this file
- Checking you're a Microsoft 365 Global Admin
- Can I change my SharePoint site name or my staff emails if using SuiteFiles?
- How to check which Microsoft App Permissions have been applied