Resetting your access token

If you're seeing a number of errors in SuiteFiles, relating to Connected Folders, Document Signing, searching, renaming, using file templates or loading Tasks, reset your access token to enable this functionality to run smoothly again

To reset your access token, you'll need to:

  1. Type the word refresh in the search bar in the SuiteFiles Web App
  2. Select Refresh Access Token as shown below:

  3. A window will then appear saying Refreshing SuiteFiles Access Token
  4. Once this has finished updating, the window will close on its own. 
  5. Refresh your browser, and you should find the functions you were having problems with will now work as expected. 

Please note: If the above doesn't fix this, please contact us at