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Updating your credit card

Card payment has moved. Follow these steps to update your credit card details.

Please note: You must be a SuiteFiles Admin or a standard user with Manage Billing permissions to update your credit card.

You can update your credit card details to pay for your SuiteFiles subscription by following the steps below: 

  1. In the SuiteFiles Web app, click on your username in the top-right corner
  2. Select Admin settings

  3. On the Account & Billing screen, scroll to the Billing section
  4. Click Update billing details
  5. You'll see the message Card payment has moved. Click the link provided.
  6. If prompted to log in, enter your email then Continue

  7. On this screen, select Sign in with Microsoft
     Sign in with Microsoft 
  8. You'll now be on the new Admin Setting page
  9. Navigate to the Billing & Subscription tab
  10. Under Payment Method, click Add Payment, or Edit Payment


    Please note, if this is the first time you're adding your card details, you'll also be prompted to add your Billing Details at this stage. Once entered, click Update and continue to the next step.
  11. Enter your new credit card details and select Update.
  12. You can close this tab or navigate back to Legacy SuiteFiles using the toggle at the top of the page.

Need help?

If you have any issues with access, please reach out to our team by clicking Contact Support at the top of this page.

Also note that this change only affects where your payment details are stored. Nothing changes yet about how you currently use SuiteFiles day-to-day, or how you manage your subscription or add users, or how you access your invoices: