Why is my SuiteFiles Outlook add-in slow?

If you are experiencing any slowness when using the SuiteFiles Outlook add-in, we suggest installing Outlook 32-Bit following the steps below

This guide includes:

Checking which version of Outlook you have installed: 

In Outlook, select File > Office Account > About Outlook

You will see the version number appear in blue text at the top of the window:


If your version number is 64-Bit, please continue following these steps to uninstall and then install 32-Bit. However, if you already have 32-Bit installed, please contact our support team.

Uninstalling 64-Bit Outlook

You will first need to uninstall your current version of Outlook. You can do this by following the steps below:

  1. Closing any office files or apps that are currently open on your device
  2. Go to Add or remove programs on your device:
  3. Find the program Microsoft 365 Apps for enterprise - en-us and select Uninstall:
  4. You get a prompt to confirm this action, click Uninstall:
  5. Office will now uninstall on your computer. Please wait patiently until you get this prompt:
  6. You are now ready to install 32-Bit Outlook

Installing 32-Bit Outlook:

  1. Go to https://portal.office.com/account
  2. Select View apps & devices:
  3. In the version dropdown, select 32-Bit and then Install office
  4. Select the OfficeSetup.exe file and wait patiently for your apps to install again:
  5. Once Office has installed again, you can open Outlook and log into the SuiteFiles Outlook add-in by following these steps.

If you have any questions or issues during this update process, please let us know by contacting us at support@suitefiles.com.