Why is the 'Trust it' screen missing when I use the Advanced Login option?

If you are experiencing issues logging into the SuiteFiles Chrome Extension, Outlook add-in or SuiteDrive when using the Advanced Login option, follow the steps below:

Error Message:

You're getting a blank screen once entering your SuiteFiles URL, this is because you need to enable specific settings in our SuiteFiles Chrome Extension 


To resolve this error, you will need to:
  1. Log out of the SuiteFiles Chrome extension
  2. Right-click on the SuiteFiles Chrome Extension and select Manage Extensions

  3. Turn on the toggle “Allow access to file URL’s” option as shown in the screenshot below:
  4. Log back into the SuiteFiles Chrome extension using the advanced login option

If you are still experiencing any issues, please contact our support team at support@suitefiles.com.