Subscription and Billing
Why is the 'Trust it' screen missing when I use the Advanced Login option?
If you are experiencing issues logging into the SuiteFiles Chrome Extension, Outlook add-in or SuiteDrive when using the Advanced Login option, follow the steps below:
You're getting a blank screen once entering your SuiteFiles URL, this is because you need to enable specific settings in our SuiteFiles Chrome Extension
- Log out of the SuiteFiles Chrome extension
- Right-click on the SuiteFiles Chrome Extension and select Manage Extensions
- Turn on the toggle “Allow access to file URL’s” option as shown in the screenshot below:
- Log back into the SuiteFiles Chrome extension using the advanced login option
If you are still experiencing any issues, please contact our support team at firstname.lastname@example.org.