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Checking the Chrome extension is logged in

⚠️ Update notice (November 2025)

This article contains steps for the previous version of the SuiteFiles Chrome Extension.
If you’re setting up or troubleshooting from 20 November 2025, please read our latest guide:
👉 Getting ready for the SuiteFiles Chrome Extension updates (November 2025)

If you have installed the Chrome extension but are not seeing any of the client creation, renaming and archiving prompts in XPM or seeing the message No Client With This Name In SuiteFiles in place of the link to the client folder in SuiteFiles you may need to check that you are logged into the Chrome extension. 

  1. Click on the SuiteFiles logo in the top right of the browser
  2. If you see a login window like above, you're currently not logged in and will need to do so by following these steps.
  3. If you see the Logged In! window as below, you're already logged in to the Chrome extension

Still seeing this error message?

Please check if you are using characters that cannot be used in XPM Client Names.