Some frequently asked questions around setting up and using SuiteFiles Drive
Did you know?
We recently released a SuiteFiles x OneDrive integration. We're recommending that customers review the OneDrive integration in place of SuiteFiles Drive.
To learn more about getting started with our OneDrive for Desktop integration, check out the setup article here.
This article covers some frequently asked questions about SuiteFiles Drive.
- Will it work on Windows 7 or 8?
- Will there be an app for Macbooks?
- Does it sync?
- Does it use storage on my computer?
- Can I use it to upload/migrate all my files to SuiteFiles?
- Why can't I see all of my client folders?
- Will it work in Remote Desktop Service / Terminal Service Environment
- When should I use SuiteDrive and how does it differ from the Web App?
Will it work on Windows 7 or 8?
SuiteFiles Drive no longer works for Windows 7 and 8 as it is no longer supported by Microsoft. You can learn more about our system requirements and recommendations here.
Will there be an app for Macbooks?
We would love to create a SuiteFiles Drive app that would work on Macbooks. Currently, there are technical challenges that haven't made this possible however we will continue to look into having one in the future.
Does it sync?
SuiteFiles Drive doesn't sync. It connects with your SharePoint site and retrieves files as you need them. This means it might not be as fast as apps like Dropbox however it also means nothing is stored locally on your machine.
Does it use storage on my computer?
No, SuiteFiles Drive only retrieves items from SharePoint as they're needed. While it may cache files temporarily to speed things up, no data is permanently stored on your machine.
Can I use it to upload/migrate my data into SharePoint?
We wouldn't recommend using SuiteFiles Drive to upload a large amount of data at a time. It's not going to be fast enough and may time-out, particularly if your network connection isn't great. Using the SuiteFiles Web App is a much better option for uploading more than a few files at a time.
Why can't I see all of my client folders?
If your client folders in SuiteDrive only go up to a certain point, then it is likely an issue to do with the caching of the client folders. If the cache cannot be retrieved properly, then only the first 1000 folders will be able to be generated.
To fix this, you need to log out and back into SuiteDrive so that a new login token is created and the cache retrieval is reset. In order to do that, you can follow the instructions here.
If you are still experiencing issues, please contact our support team at firstname.lastname@example.org
Will it work on a Windows Server or Terminal Services environment?
SuiteDrive is not supported for a server environment as it checks there is only one instance of the app running and this functionality will block it from being run on the same machine more than once. This means you could have one user running SuiteDrive but no other users on the same server would be able to run the app.
When should I use SuiteDrive and how does it differ from the Web App?
In most cases, we will always suggest using the Web App for accessing and editing files. Not only do you get access to additional features, but it is much easier to access your files at any time and place.
It's also important to note that SuiteDrive is a supplementary tool to access files that cannot be edited on the Web App. It should not be a replacement for using the Web App. It also requires you to clear your drive cache every 1-5 days which you can learn more about here.